Frequently Asked Questions
What should I pay attention to in the photo?
Make sure the face is clearly recognizable and the image is as bright and sharp as possible.
How does personalization work?
You can enter your desired text, name, or slogan directly in the text field on the product page before adding the shirt to your cart. You can also upload one or more photos.
Please ensure that all information is correct, as personalized products are custom-made for you.
Can the bride or groom get a different shirt than the team?
Yes. Many designs are created specifically for this purpose: the bride or groom is the focus, while the team wears matching shirts in the same style.
Are there also non-personalized designs?
Yes. In addition to personalized shirts, there are also ready-made designs without individual customization.
How long does processing & shipping take?
Production time: 2–5 business days after receipt of all complete personalization data. Shipping time: approx. 3–7 additional business days. For personalized group orders, please order in good time.
Can I place a group order?
Yes. Our shirts are ideal for groups. If you are unsure about which sizes, colors, or personalizations you need, please feel free to write to us before or after placing your order.
Can I order multiple shirts with different names?
Yes. If you wish to order multiple shirts with different names, roles, or texts, please specify the details clearly for each shirt. It is best to note the size, color, and desired text for each person in an organized manner within the personalization field.
Can I change something after ordering?
Please contact us by email as soon as possible. Unfortunately, once a personalised product is in production, changes can no longer be guaranteed.
Can I return personalized products?
Personalised products are custom-made for you and are therefore generally excluded from the right of withdrawal. Please check names, texts, sizes and details carefully before submitting.
Who can I contact if I have questions?
Email us anytime at: info@jga-shirt-shop.de